Contact Us

Support
At MTN, we offer an unrivalled service and are committed to putting you, our customer, first.

Our world-class call and service centres have redefined the concept of customer service in Zambia, and our team is always looking to achieve the highest service standards in the country.

Should you need to get in touch with us, we offer a number of ways in which you can contact us.

MTN Zambia Head Office
Physical Address
MTN Zambia,
4647 Beit Rd, Addis Ababa Round About, Rhodespark,
P.O Box 35464,
Lusaka, Zambia
Postal Address
P.O. Box 35464
Lusaka
Contact Details
Phone +260 966 750750
Fax +260 211 257732
 
MTN Zambia Kitwe Office
Physical Address
2566 Zambia Way,
P.O. Box 22427
Postal Address
P.O. Box 22427
Contact Details
Phone +260 966 780780
 
Customer Feedback Mechanism
General queries:  mtn@mtnzambia.co.zm

PayAsYouGo:  customercare@mtnzambia.co.zm

Business Solutions: billingcomplaints@mtnzambia.co.zm
 
Feedback Form
  • Feedback: Send ideas and suggestions to ensure that we always offer the best service to our entire client base.
  • Complaints: Your satisfaction is important to us, and for this reason, we will try to ensure that your complaints are handled timeously.
 
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