| Can I use the roaming service? |
| A |
Roaming service is not available to pre-paid customers.
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| How do I activate the Missed Call Notification Service? |
| A |
Solution: Dial 223 and follow the voice instructions
Note: This service is only available to PayAsYouGo customers.
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| How do I cancel call diverts? |
| A |
You can cancel call diverts in either of the following ways:
- Sending a GSM service command code: Dial ##002# > Send
- By handset menu:
- Ericsson:
Main Menu > Settings > Call Options > Divert Calls > Cancel
- Motorola:
Main Menu > Call Related Features > Call Diverting > Cancel All Diverting
- Nokia:
Main Menu > Call Divert > Cancel All Diverts > Select
- Sagem:
Main Menu > Calls > Call Forward > Cancel
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| How do I change my PayAsYouGo Tariff Plan? |
| A |
Dial 211, and listen to the voice instructions.
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| How do I check my credit balance? |
| A |
You can do this by dialling *225# Send, in which case your Main and Bonus account will be displayed on the screen of your phone in two separate messages.
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| How do I divert calls from one phone to another? |
| A |
To route a voice call form one handset to another, you must first set a divert in either of the following ways:
- Sending a GSM service command code: Dial **21*number# > Send
- By handset menu:
- Ericsson:
Main Menu > Settings > Call Options > Divert Calls
- Motorola:
Main Menu > Call Related Features > Call Diverting > Select Option > Input number of destination handset
- Nokia:
Main Menu > Call Divert > Select Option > Activate > Other number > Input number of destination handset
- Sagem:
Main Menu > Calls > Call Forward > Select Option > Activate
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| How do I know my current plan? |
| A |
Call the Call Centre on 511.
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| How do I make a conference call? |
| A |
Call the first number and when it connects, select ‘options’ on your handset, then select the option for next call. The first call will automatically be placed on hold. Make a call to the second number. When the call has been picked up, select ‘options’ again, and then select ‘conference’ to connect the three calls.
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| How do I put a call on hold and take a second incoming call? |
| A |
To place an existing voice call on hold in order to receive a second incoming call, you must first activate Call Waiting / Call Holding.
You can activate this service in either of the following ways:
- Sending a GSM service command code: Dial *43# > Send
- By handset menu:
- Ericsson:
Main Menu > Settings > Call Options > Call Waiting > Activate
- Motorola:
Main Menu > Call Related Features > Call Waiting > On
- Nokia:
Main Menu > Settings > Call Settings > Call Waiting Options
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| How can I recharge another MTN Mobile Number? |
| A |
You can use the MTN Zambia Time4U Service as follows: type Recharge Number#Mobile Number beginning with 0966 then send to 552
Note: This service is only available to PayAsYouGo customers.
|
| How do I recharge my phone? |
| A |
You can recharge your pre-paid account free. On the front of your recharge card, you will see an area covered in dark foil. Scratch it off gently to find your recharge number and type as follows: *111# Recharge Number# Send.
This mode of charging is applicable to MTN pre-paid customers only.
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| How can I share talktime with another MTN Mobile Number? |
| A |
You can use the MTN Zambia Time2Share Service as follows: type *224*Amount you want to share. E.g. 5000* Mobile Number beginning with 966# Send.
Note: This service is only available to PayAsYouGo customers.
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| What are my access days? |
| A |
For you to remain connected to the MTN network, you will just have to make or receive at least one chargeable call every 90 days. Each time you make or receive calls, send and receive MMS and SMS messages, browse the internet via GPRS, send and receive airtime transfer etc, your access to the network is extended by another 90 days. You will remain on the network indefinitely if you continue this way.
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| What is the MTN Zambia PayAsYouGo Plan? |
| A |
The MTN PayAsYouGo Plan allows the customer to pay for his/her monthly mobile phone usage in advance by loading recharge vouchers/cards. All pre-paid customers have unlimited access to the network if they perform a chargeable event every 90 days.
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| What MTN Recharge card denominations are available? |
| A |
ZMK 20,000.00 inclusive of VAT
This provides ZMK 20,000.00 worth of value to all customers on the MTN Zambia Network.
ZMK 10,000.00 inclusive of VAT
This provides ZMK 10,000.00 worth of value to all customers on the MTN Zambia Network.
ZMK 4,000.00 inclusive of VAT
This provides ZMK 4,000.00 worth of value to all customers on the MTN Zambia Network.
ZMK 2,000.00 inclusive of VAT
This provides ZMK 2,000.00 worth of value to all customers on the MTN Network.
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| What should I do if I can't access the MTN network? |
| A |
Switch off the phone, then switch it on again and do a manual network search:
- Motorola:
Main Menu > Scroll down > Network Selection > OK > Available network > OK > 621 > 30 or MTN Z should appear on the handset
- Nokia:
Main Menu > Scroll down > Settings > OK > Scroll down > Phone settings > OK >Scroll down > Network selection > OK > Available network > OK
- Ericsson:
Main Menu > Scroll down > Settings > OK > Scroll down > Network > OK
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| What should I do if I can't send text messages? |
| A |
Check that the correct Message Centre number is being used. The correct Message Centre number is +260966060015.
To check
- Ericsson:
Main Menu > Messages > Options > Parameters > Service Centre number
- Motorola:
Main Menu > Messages > Message Settings > Message Centre number
- Nokia:
Main Menu > Messages > Message Settings > Message Centre number
- Sagem:
Menu > Calls > Message Centre
|
| What should I do if I want to deactivate having to enter my handset’s PIN code? |
| A |
The method used to deactivate a handset’s PIN code prompt varies from handset to handset:
- Motorola:
Main Menu > Scroll down > Phone Setup > OK > Scroll down > Required SIM card PIN > OK> Deactivate it
- Nokia:
Main Menu > Scroll down > Settings > OK > Scroll down > Security Setting > OK > PIN code request should be off
- Ericsson:
Main Menu > Scroll down > Settings > OK > Scroll down > Locks > OK > PIN code request should be deactivated
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| What should I do if I want the location of the cell site to show on the screen of the handset? |
| A |
Displaying cell site locations varies according to handset:
- Motorola:
Main Menu > Scroll down > Messages > OK > Scroll down > Cell Broadcast > OK > Turn it on and enter channel 50
- Nokia 3310:
Main Menu > Scroll down > Settings > OK > Scroll down > Phone settings > OK > Scroll down > Cell Info > Turn it on and enter channel 50
- Ericsson:
Main Menu > Scroll down > Messages > OK > Scroll down > Options > OK > Scroll down > Cell Broadcast
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| What should I do if my phone is stolen/lost/damaged? |
| A |
You can go to your nearest Service Centre or Connect Store with a Police Report and your Personal Identification Card. You will be assisted with a SIM card replacement.
|
| Where can I buy MTN Recharge cards? |
| A |
You can buy MTN Recharge cards at MTN Service Centres, Connect Stores, selected retailers, supermarkets and fuel filling stations.
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